- Claim: Disagreement related to products and/or services.
- Complaint: Disagreement not related to products and/or services; or, discomfort or dissatisfaction with customer service.
Dear Customer, thank you very much for registering your incident in the Complaints Book, your opinion is very important to us.”The collaborator’s signature on this claim form only expresses receipt of it, but not acceptance of its content. This claim will be processed within the legal period. “Our Customer Service area informs you: (i) The formulation of the claim does not prevent you from resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with the INDECOPI, (ii) The supplier must respond to the claim within a period of no more than fifteen (15) non-extendable business days.
